Current vacancies

Senior Case Officer - Disputes and Sanctions

Job details

No. of posts: 1
Vacancy Reference Number: OGA 059
Grade SEO
Salary: Up to £52,888
Location: London or Aberdeen
Travel to other locations with UK? Yes
Some limited travel within the UK
Appointment Type Permanent
Appointment Term Full time
Level of Security clearance BPSS
Medical required? No

Unless otherwise stated consideration will be given to requests to work on a part time or job share basis. Flexible working hours can also be considered.

Application details

Closing date for applications: 27 Apr 2018

Brief overview of role

The OGA is recruiting a Senior Case Officer who sits within our Disputes and Sanctions team, which itself forms part of our wider Regulation Directorate. Senior case officers have experience of working in a regulatory compliance/enforcement environment and of working directly with external stakeholders such as Oil and Gas businesses or HMG agencies. Key strengths of people in our disputes and sanctions team include their ability to provide a high-quality service to internal and external stakeholders; to assess a wide range of information; to deliver evidence-based decisions; and to successfully prioritise and manage a varied workload of cases and other work.

The disputes and sanctions team plays an important role in ensuring that Oil and Gas companies are meeting their obligations and delivering MER UK benefits. Where companies fail to do so, the senior casework officer plays a lead role in intervening to redress the problem(s).

All people within the Disputes and Sanctions team are expected to be able to communicate and develop good relationships with a wide range of interested parties. The Senior case officer will be expected to work cross-functionally with other OGA teams, flexibly identifying and drawing on the right expertise to contribute to the effective delivery of our casework.

Detailed job description and key responsibilities

This Senior case officer post will play a key role in supporting a number of disputes, investigations and market reviews. You will work directly and in partnership with internal stakeholders to successfully deliver a portfolio of work. This work will include responding to customer enquiries and complaints; leading the delivery of investigations; You may also have opportunities to work on policy-related projects across the OGA.

You will prioritise and manage your work effectively to ensure you achieve your case specific targets and milestones. You will also contribute to the effective planning, identification and management of risks, issues and opportunities across the disputes and sanctions team.

As a Senior Case Officer, you will have autonomy, responsibility and leadership opportunities. We will expect you to be a self-starter and require only minimal supervision and oversight from senior colleagues. You will be given opportunities to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. You will also be developing and using your ability to persuasively communicate and engage with stakeholders, both internally and externally.

In addition, you will have opportunities to further develop your knowledge and experience. Senior case officers are expected to support colleagues across the office, proactively sharing their skills and knowledge. Equally, you will be supported by coaching and mentoring and provided with opportunities to work across OGA on other programmes and projects where your skills and experience would benefit those work streams. 

Key responsibilities:

  • To provide a high quality service to stakeholders contacting OGA about ongoing enquiries, investigations, disputes or market reviews.
  • To support the successful delivery of investigations, disputes and market reviews
  • To own and manage the preparation, maintenance and monitoring of the OGA case register on key issues flagged by our operations teams and other colleagues (as and when) across the OGA. To work with colleagues to prepare management reports, insights on trend analysis and estimate resource requirements all stemming from the OGA case register.
  • To engage effectively with and gather information from our key external stakeholders such as Oil and Gas companies, other regulators, trade associations, consultants and other stakeholders (as dictated by your cases)
  • To help support continuous improvement in our ways of working and knowledge management and your own development.
  • To act as a People Manager as and when required to line manage staff in the disputes and sanctions team, carrying out people management activities and responsibilities (e.g. supporting development and well-being and managing performance and attendance).

Person specification

  • Competence 1: Making Effective Decisions - Analytical and problem-solving skills that enable you to gather, assess and evaluate a range of data and information and to identify and draw on the skills and expertise of colleagues in other resource pools as required;
  • Competence 2: Leading and Communicating - Strong written and verbal communication skills that will allow you to clearly and concisely present evidence-based conclusions to complex problems; Interact and engage with people, from diverse professional backgrounds, in a straightforward, truthful and candid way to deliver a common objective; To engage with and influence external stakeholders such as Oil and Gas companies, other regulators, industry groups and consultants.
  • Competence 3: ollaborating and Partnering - Working collaboratively, sharing information appropriately and building supportive, professional relationships with colleagues. Creating an inclusive working environment; and Strong project and people management skills to plan case milestones, deliver against deadlines and to manage key inputs and analysis from technical specialists (eg. OGA lawyers & economists) and external stakeholders.
  • Competence 4: Delivering at Pace - The ability to independently prioritise, plan and deliver your own workload (which may include a number of cases and other tasks) and to make day-to-day decisions on your work in line with our disputes and sanctions procedures and guidelines. With the aim of Progressing investigations to agreed milestones and deliver high quality outcomes.

Specialist Skills, Qualifications, Experience, Licenses, Memberships or Language

Essential Desirable
• Degree level (2:1 Hons or above) or equivalent in analytical/legal/economic discipline
• Working on and delivering successful outcomes on cases
• Working with external stakeholders such as oil and gas companies, HMG and trade associations/interest groups
• Working collaboratively with multi-disciplinary functions to deliver successful outcomes on cases
• Analysing information to present evidence based conclusions on complex cases.
• Knowledge of oil and gas regulation, or economic regulation in another industry
• Experience in the Oil and Gas industry or for an economic regulator in another sector or competition authority
• Legal/Economic experience in a policy or casework enforcement/investigations
• Some experience in project management
• Knowledge of economic regulation and/or competition policy/economics/law

Application Process and Further Information

Unfortunately you do not meet minimum nationality and educational requirements of this position.

Completed applications will only be accepted via the online application process below, however, if you do require the application form in a different format please contact us at quoting the recruitment reference number and job title.

You should provide examples in your covering letter that best demonstrate your skills and abilities against the competencies and specialist skills. The maximum word count against each competence example is 250 words. The information you provide will be assessed during the short listing stage and if you are invited to attend an interview, the indicated competence areas will discussed further.

When completing your application, you should use the STAR format (Situation, Task, Action and Result) methodology for each competence. All appointments are subject to successful completion of pre-employment checks

For further information please see the Information to Candidates pack (PDF)

Additional information on what you can expect as an Oil and Gas Authority employee

Apply online

Equality and diversity statement

The OGA is committed to embedding equality and diversity into all our policies and processes. We will aim to recruit, retain and promote staff on the basis of competence and regardless of characteristics including those listed under the Equality Act 2010. These protected characteristics are; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation